[Solution] Error 0X800CCC0E Outlook cannot connect to the server

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  • Updated on June 7th, 2020

This article comprises the causes and solution of Outlook error 0x800ccc0e when cannot connect to the server.

When you work on Outlook email client, sometimes our work is disturbed. This disturbance can be caused by the errors which come across while working. This is the error which you face when your outlook cannot connect to the server. Some Outlook user shared his query like

I tried booting in clean mode – suggested for the (0x800ccc0e) error. 

That didn’t help.  Now I’m back to the original error.    HELP!!!!   This is driving me crazy

It would be better for you if you know the reasons behind this issue. Have a look at these.

Causes & Solution for Error 0x800ccc0e

The possible reasons which result in this error are mentioned below. As per the need, I also described the solution for the causes along with it. Refer the below section for some causes.

1.  Delete Untrusting Email Messages

If you find the dubious emails, it is suggested that you should delete them. Because they can produce some unwanted situations by which you are unable to perform read/write functions.

2. Test & Deactivate Antivirus

Sometimes, the antivirus is performing the scan process at the same time when some email transmission is also on way. So, there are chances that antivirus interrupts the transmission of emails. To avoid this situation, deactivate the installed antivirus or some other virus scanners.

3. Ensure the Email Account Settings

Once you should check all the settings of email account like username, password, send/receive settings should be correct. The entered email address should also be correct. If you found any improper settings, make the required changes.

4. Check the Connection of Internet

Due to the poor connectivity of your internet, your Outlook is not connected to the server. So, make sure there should be good connectivity.

5. Run Outlook in Safe Mode

There is a possibility to recover the error 0x800ccc0e by launching MS Outlook in safe mode. Follow the following steps to do the same.

  • For the latest Windows versions like 10/8.1/8/7/Vista,

Go to the Search bar, type outlook.exe/safe and press Enter.

  • For the Windows 2003, 2000 and XP,

Go to Start>Run, type outlook.exe/safe and click on OK.

6. Reset the SMTP Server Settings

By changing the SMTP server settings you can overcome the IMAP error 0x800ccc0e. Follow the following steps.

  1. Open Outlook>File>Account Settings>Account Settings.Outlook error 0x800ccc0e
  2. Email tab, choose your email account and click on it.How to Fix Outlook error 0x800ccc0e
  3. The new window clicks on More Settings.How to Fix Outlook error 0x800ccc0e when Outlook Cannot Connect to Server
  4. In the Outgoing Server tab, choose the checkbox ‘My outgoing server (SMTP) requires authentication. Click the OK button.
  5. Restart the MS Outlook application.

If the above method fails to repair error you can follow the below method

7. Reset Server Port Settings

There is a possibility that server settings are incorrect for that you can change the settings.

  1. Under the Internet, Settings click on the Advanced option.
  2. Type 587 in Outgoing server (SMTP) and then click OK.
  3. Try Automated Solution

If you want the fast recovery you can try an alternate solution Outlook PST File Repair Tool. This tool will fix the issue outlook cannot connect to the server. This software will also repair the corruption if it is present in PST files.


I have discussed 7 methods; you can go for any method which is suitable for you. In case you want effective and instant recovery then it is advised to use the automated method.

About The Author:

Adom Smith is a DataRecoveryHelp Technology Writer. He is a technology enthusiast with over 3 years of experience in Data Recovery, IoT, Artificial Intelligence, and Robotics. He enjoys researching and sharing DIY solutions as well as tips and tricks for resolving Windows technical issues.

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